Refund policy
Lillure Return Policy
At Lillure, our brand takes pride in creating high-quality skincare and self-care products for our customers. Due to the nature of our products and for health, safety, and hygiene reasons, Lillure does not accept returns or exchanges on skincare, beauty, or personal care products once an order has been placed. “ALL SALES ARE FINAL” Because our products are applied directly to the skin, we are unable to accept returns of opened, used, tested, and unwanted products.
By placing an order with Lillure, you acknowledge and agree to this policy.
Damaged or Incorrect Orders
Lillure will ONLY accept returns or provide replacements for items that arrive damaged, defective, or incorrect due to an error on our part.
If your order arrives damaged, please contact us within 48 hours of delivery at:
info@shoplillure.com
Please include the following
- Your order number
- A description of the issue
- Photos of the damaged products
- Photos of the packaging/shipping box
Once your claim has been reviewed and approved, Lillure will find the proper resolution, which will include a replacement product.
Order Accuracy
Customers are responsible for reviewing their order details, including product selection and shipping address before completing the checkout. Lillure is not responsible for orders placed incorrectly by the customer.
Lost or Stolen Packages
Once tracking confirms delivery to the address provided at checkout, Lillure is not responsible for packages that are susequently lost or stolen.
Customers should contact the shipping carrier regarding delivery disputes.
Skin Sensitivities
UldPlease review all ingredients before purchasing our products. We recommend performing a patch test before applying any product. Lillure is not Responsible for ANY reactions due to individual skin sensitivities or allergies.
Thank you for understanding and supporting Lillure. Our brand is committed to providing you with luxury products created with love and intention